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Support Portal

This article introduces the live dashboard available at https://my.geocat.net .

my.geocat.net

The website https://my.geocat.net is the central billing and support portal for GeoCat customers.

my.geocat.net portal my.geocat.net portal

Once logged in you can use this website:

  • To order or cancel products, retrieve invoices

  • To open and review support issues.

  • From the side menu (left) you can access the live dashboard. The dashboard will list your current live services and their current status.

  • For each service the link to the service is provided. You can also access reports about availability and usage of the service.

  • The support portal also lists downloads which may be relevant to you (Bridge) and has a knowledge base for frequently asked questions and release notes.

  • The portal allows the creation of subaccounts for users that are enabled to register support issues or monitor invoices on your behalf.